Auto Attendant

Auto Attendant can be easily applied across a whole organisation without the need for on-site equipment. It is centrally maintained and readily managed via simple telephone or web browser interfaces.

Changes to the configuration e.g. options available, number dialled, out of hours changes etc, can be made via the Call Care service so you have complete control to make any changes you wish, any time.

A full range of management reports can also be accessed via the Call Care system 24 hours a day, 365 days a year.

Practical

Calls to the service are answered by the IVR and played a welcome prompt. ‘In hours’ the caller is played the main service menu and invited to select an option. An ‘Out of hours’ module determines which action is taken depending on the chosen configuration (e.g. play a message, dial a special out of hours number etc.) This service is available to all customers using UK Data IT's non-geographic number services (0800, 0845, 0870) and, if required, multiple numbers (and from different ranges) can be connected to the service.

Efficient

Auto Attendant is so versatile that any changes that need to be made - including re-recording prompts - can be activated by you, in your own time and will be live within two minutes of the change being committed.

Key Service Benefits

The following key features are supported:

• User configurable services available through web browser interface.
• Fast service set-up with no bespoke IVR coding.
• All service prompts are customer recordable.
• Customer is in complete control changes can be done at any time.
• Out-of-hours checks with separate message facility.
• Divert-on-busy features with option to divert to data capture.
• Up to 10 options available (digits 0-9).
• Various call termination options.
• Out-dial (with optional secondary number if primary busy)
• Passive message.
• Passive message with data capture.
• Call/service statistics available via Call Care system.