How are you handling Call Suppression?

As well as the issues surrounding TPS, companies increasingly have to deal with the problem of Do Not Call (DNC) suppression. Legislation clearly states that if an individual asks you not to contact them again by phone, then you must action this request and prevent further marketing calls.

Current Legislation means heavy fines for companies that do not have tight control of their internal Do Not Call records. Coming under Ofcom’s nuisance call legislation fines can be imposed directly from Ofcom and can be much higher than the maximum £5,000 for TPS transgression.

Customer dispute, bad debt or credit risks are just some of the factors effecting who you call, when you call and what you call about. Marketing campaigns to customers with bad debt or who are in dispute can be a fruitless and expensive exercise.

• How can you accurately maintain DNC records across
  different sites and different parts of your business?
• How do you manage multiple customer campaigns where
  the DNC criteria can change for each one?
• What is the most cost effective way to manage compliance
  and Data suppression across your business?

What are the benefits of CallGard?

1. Make sure that ALL outbound marketing calls will be screened against your DNC file and the most up to date TPS data.

2. Multiple contact centre operations can centralise call screening and avoid embarrassing and costly calls to customers.

3. Screen against your companies own DNC file. Bad debtors, customer dispute or adverse credit. Reduce the frustration and cost of marketing to customers in those statuses.

4. We host and manage your call screening and compliance leaving you free to concentrate on your customers.

5. Scalable to cover offices with a few outbound agents through to the largest of call centre environments.

6. Cost effective pricing per agent to allow you to manage costs.

How does CallGard work?

CallGard is an automatic call screening solution which screens outbound calls against your internal Do Not Call records and the most recent TPS and CTPS files as the call is made.

Should an attempt be made to contact an individual who is on any of the records a message will advise the caller that the number dialed does not wish to receive marketing calls, and the call is barred.

CallGard is hosted in the telephone network and is available in Analogue, ISDN and Voip connections There is no need for customer premise equipment. It can be implemented within days and is
scalable from the smallest contact centre up to large multi site operations.