Silent Calls
Companies which plague consumers with silent and abandoned calls could face fines of up to £2 million. Silent calls are generated when automated calling systems used by call centres dial more numbers than can be answered by staff.
Ofcom has rules in place to protect consumers from these calls and firms who break those rules currently face a maximum fine of £50,000. But a government consultation launched today is looking at raising the maximum penalty to either £ 250,000, £500,000, £1million or £2million.
