UK Data IT provides 2 forms of dialling operations, Hosted and Fixed Site. Compared to manual dialling the Predictive / Progressive dialling systems can increase agent productivity by up to 200%, whilst still maintaining compliance with all Ofcom regulations and industry guidelines.
1. Hosted CallCommander system
CallCommander is a fully enabled predictive or progressive dialling system which is entirely hosted. No additional equipment is required at the customer end what so ever. Administrators and Supervisors interact through a secure web log-in, and agents use a simple web enabled pc or thin client screen.
Agent scripting, reporting, live wall board information is all available and instantly configurable.
The system can be used by agents in any location, so this system is ideal for remote agents and small satellite sites as well as larger call centre locations. As a fully hosted solution, CallCommander can be in place and working within 3 days from placing an order – the fastest dialling solution in the UK!
2. Fixed Site Systems
If you are planning on investing in equipment and software to make your Contact Centre a state of the art outbound and inbound facility, then we can provide the most cost effective fully blended contact centre solution in the UK. Designed to fit the exact customer requirement in environments of between 20 and 500 agent seats, our experienced account managers will help you in designing and implementing the complete solution for outbound (including predictive dialling) and inbound blended solutions.
For information on our Dialling Systems please contact Richard Melling on Office +44(0) 1905 388 000 email rmelling@ukdatait.co.uk
Severn Sales Telemarketing Company
"It’s increased our performance across the board – functionality… fantastic, uptime…fantastic, speed of dialling… fantastic, plus we easily meet the 3% drop rate. And, to say it’s cost effective is an understatement! Previously we were loath to increase our number of seats because we didn’t think we were getting value for money. We’re now already discussing additions because we’re so busy with what we’ve got."