CallCommander is a fully enabled predictive or progressive dialling system which is entirely hosted. No additional equipment is required at the customer end what so ever. Administrators and Supervisors interact through a secure web log-in, and agents use a simple web enabled pc or thin client screen.
Agent scripting, reporting, live wall board information is all available and instantly configurable.
The system can be used by agents in any location, so this system is ideal for remote agents and small satellite sites as well as larger call centre locations. Campaign Management, dialling pace and campaign assignment are then all dictated by the system supervisor(s) not the user. As a fully hosted solution, CallCommander can be in place and working within 3 days from placing an order – the fastest dialling solution in the UK!